VEDU Platform Terms of Use

VEDU PLATFORM TERMS OF USE

1. General Provisions


1.1. These Terms set out the rules for using the VEDU platform, the rights and obligations of users, and the basic principles for organizing commercial passenger transport by passenger car via the website www.getvedu.app and the VEDU mobile application.
1.2. The service provider of the platform is SIA VEDU, registration number 40203679172, registered address: Lāčplēša iela 70B-4, Riga, LV-1011.
1.3. The platform is a digital solution for organizing commercial passenger transport by passenger car, enabling ride booking, execution, and payments in cooperation with licensed carriers.
1.4. The service is intended for the safe transportation of children, in compliance with enhanced safety requirements and using appropriate safety equipment.
1.5. The technological provider of the platform is SIA Atom Tech, based on a SaaS / ride-hailing platform agreement concluded between the parties.
1.6. The platform itself does not provide commercial passenger transport; transport services are provided by licensed carriers.

2. Users and Access to the Platform


2.1. Rides on the platform may be ordered by an adult, including a parent or guardian of a child.
2.2. Only carriers and drivers who meet the legal requirements for commercial passenger transport by passenger car may operate on the platform.
2.3. Before joining the platform, the carrier’s license, driver identity, vehicle documentation, and compliance of child safety equipment are verified.
2.4. The driver must be registered in the Taxi Drivers Register.

3. Ride Request and Confirmation


3.1. The user may specify in the platform:

  • pick-up address;
  • destination address;
  • ride time (reservation);
  • child details.
    3.2. Rides may be booked both immediately and in advance.
    3.3. The platform assigns rides in accordance with Section 4 of these Terms.
    3.4. Upon confirmation of the ride request, the user is provided with information about:
  • the carrier (name and license number);
  • the driver (first name, last name);
  • the vehicle (registration number, make and model).

4. Ride Assignment Procedure


4.1. The platform provides an automated ride assignment process between the passenger and the carrier.
4.2. Ride requests are sent to available drivers, taking into account their location, vehicle availability, service parameters, and other operational criteria.
4.3. Ride assignment is carried out automatically, without discriminatory criteria regarding the passenger.
4.4. The platform does not guarantee the availability of a specific driver.

5. Fare and Payments


5.1. Before confirming a ride, the platform displays the estimated fare and its structure.
5.2. The fare is calculated based on pre-agreed tariffs, which may include:

  • fee per kilometer traveled;
  • fee per minute of the ride;
  • additional service fees, if applicable.
    Tariffs are set by the carrier in accordance with applicable laws.

5.3. Currently, one pricing plan is available on the platform – Buddy, with the following pricing structure:

  • base fee: €5.00;
  • time-based fee: €0.70 per minute;
  • distance-based fee: €0.30 per kilometer.

5.4. The platform commission fee charged to the carrier for intermediary services is 24% of the total ride fare.
5.5. Only cashless payments are supported on the VEDU platform.
5.6. Payment processing is provided by the payment service provider Adyen.
5.7. The platform does not store payment card details; tokenized payment data is used.
5.8. After the ride is completed, the user receives a payment confirmation and an electronic receipt. An electronic invoice is issued via the platform’s integrated invoicing solution.

6. Route Tracking and Notifications


6.1. The platform provides real-time ride tracking.
6.2. Users receive notifications about:

  • driver arrival;
  • start of the ride;
  • completion of the ride.
    6.3. Third-party technological solutions may be used to ensure notification functionality.

7. Ride Cancellation and Refusal


7.1. The passenger may cancel the ride in the platform until the ride has started.
The driver may refuse or cancel the ride for objective reasons, including:
7.2. The driver has functionality in the app to indicate the reason for refusal.
7.3. The selected refusal reason is sent to the customer as a notification.
7.4. The driver may select from the following refusal reasons:

  • technical issues with the vehicle;
  • passenger did not show up;
  • incorrect address;
  • baggage cannot be accommodated;
  • safety concerns;
  • inappropriate passenger behavior;
  • risk of violation of legal requirements;
  • other reason, with explanation.
    7.5. The platform records refusal reasons in accordance with its functionality and legal requirements.

8. Ride History and Data Availability


8.1. Drivers have access to ride history, including information on rides from the previous three months.
8.2. Carriers have access to data on accepted, rejected, and completed rides.
8.3. Data is stored on the platform for at least five years in accordance with legal requirements.

9. Passenger and Baggage Transport Rules


9.1. Passengers and their personal baggage are transported safely in compliance with legal requirements and vehicle capacity.
9.2. Baggage is transported only to the extent it can be safely accommodated in the vehicle.
9.3. If baggage cannot be accommodated, the driver may refuse the ride, indicating the reason in the platform.

10. Transport for Persons with Reduced Mobility


10.1. The platform provides the possibility to request at least one vehicle suitable for persons with reduced mobility.
10.2. Such a vehicle ensures at least the transport of a foldable wheelchair in the luggage compartment.
10.3. The driver assists the passenger, if necessary, with entering and exiting the vehicle, transferring to a wheelchair, and handling baggage.

11. Allocation of Responsibilities Between Platform and Carrier


11.1. The platform provides a digital intermediation service, including ride booking, organization, information exchange, technical payment processing, and data handling as required by law.
11.2. The actual transport service is provided by a licensed carrier with the respective driver and vehicle.
11.3. The carrier is fully responsible for:

  • execution of the transport service;
  • technical condition and compliance of the vehicle;
  • driver’s legal eligibility to provide transport services;
  • passenger safety during the ride;
  • civil liability for damages arising during the service.
    11.4. The platform is responsible for:
  • ensuring platform functionality;
  • displaying and providing information;
  • technical organization of payments;
  • processing and transfer of data as required by law;
  • user support within the scope of platform operations.
    11.5. The platform is not a transport service provider within the meaning of the Road Transport Law and does not itself perform passenger transport.

12. Customer Support, Complaints, and Dispute Resolution


12.1. The platform allows users to submit complaints and receive support regarding rides, drivers, payments, and other service-related issues.
12.2. Complaints and support requests may be submitted via email: hello@getvedu.app.
12.3. In case of disputes, the consumer may contact the service provider and may also use out-of-court dispute resolution procedures as provided by the Consumer Rights Protection Centre.
12.4. Information on out-of-court dispute resolution is available on the CRPC website.

13. Restriction of User Account


13.1. The platform may restrict, suspend, or delete a user account if:

  • the Terms are violated;
  • the safety of other users, drivers, or the platform is endangered;
  • false, incomplete, or misleading information is provided;
  • misuse of the platform is detected;
  • applicable laws are violated.

14. Data Processing and Storage


14.1. The platform complies with the General Data Protection Regulation (GDPR) and applicable data protection laws.
14.2. Only data necessary for service provision is processed, including:

  • user identity data;
  • route information;
  • GPS data during the ride;
  • tokenized payment data.
    14.3. Information on rides offered, refused, and completed within Latvia, as well as data on drivers and vehicles, is processed and stored in an EU or NATO member state for at least five years.
    14.4. The data processing and storage region of additional payment and notification providers is specified upon request of competent authorities.
    14.5. The platform acts as a data controller, while the technological provider may act as a data processor under the agreement between the parties.

15. Information on the Platform


15.1. The website and app provide information on:

  • service provider;
  • pricing structure;
  • principles of carrier verification;
  • terms of use;
  • privacy policy;
  • complaint procedures.
    15.2. After ride confirmation, the platform displays information about the carrier, driver, and vehicle in accordance with functionality and legal requirements.

16. Data Transfer to the State Revenue Service


16.1. The platform ensures data transfer to the State Revenue Service (VID) via its published API.
16.2. The integration is technically ensured by the platform’s technology provider ATOM.
16.3. Data is transmitted after completion of the ride.
16.4. Compliance of data fields with legal requirements is verified during testing.

17. Final Provisions


17.1. Some platform functions may still be under development or testing at the time of drafting these Terms and will be уточнены after completion of testing.
17.2. Users must comply with these Terms and applicable laws.
17.3. The Terms may be updated as necessary to comply with legal requirements, improve functionality, or enhance the service.
17.4. In cases of force majeure, the platform may limit or suspend the provision of services.
17.5. The platform may terminate the service fully or partially.

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