Frequently asked questions

A platform connecting families with vetted, licensed drivers for a child's everyday journeys: to school, to a club, to training, or home when a parent cannot drive them. The rides are carried out by licensed carriers; VEDU provides the booking, the safety layer, tracking and payment.

Riga and the immediate surroundings for now. This is the pilot phase.

Children up to 18. A child seat is compulsory for a child under 12 or under 150 cm, and the driver provides it.

Bolt and Uber terms do not allow carrying a child without an adult. VEDU is built for exactly that: vetted drivers, psychological assessment, cabin and road cameras, GPS tracking, and a ride only a parent can close.

Email hello@getvedu.app, phone +371 29966535, or the support chat in the app.

Download the VEDU app (App Store or Google Play), choose "I'm a parent", sign up with Apple, Google or email, add your child's profile and a payment card. It takes a few minutes.

Only an adult (a parent or guardian) creates the account and books rides. A child does not need a phone. If they have one, you can add it to their profile, and during a ride the VEDU widget on that phone shows the ride.

Name, age and anything important (allergies, particular needs). The same screen is where you choose how the child is handed over at the end of a ride.

Yes, each child gets their own profile.

Give the pickup address and the destination, then choose the time: now, or booked ahead. You see the estimated price before you confirm.

Yes - the school run every morning, or training twice a week. A ride can be booked up to 6 days ahead.

Once the ride is confirmed you see the driver's full name, the carrier's name and licence number, and the car's make, model and registration.

Rides are assigned automatically among available drivers. After your first rides you can build a list of favourites: the request goes to them first, and only then to everyone else. We cannot guarantee a particular driver is free.

Children from the same family, yes. Shared rides with children from different families are in development.

A base fare of 5,00 EUR plus 0,45 EUR per minute and 0,60 EUR per kilometre. The minimum fare is 5,00 EUR. The tariff is fixed - it does not rise at peak times - and it starts counting from the start of the ride, not from the driver's arrival. You see the estimate before you confirm. Every ride also carries a child fee of 0,99 EUR, which goes to VEDU; the price shown in the app already includes it.

Card only, through Stripe. VEDU does not store card details. A receipt is emailed to you after the ride.

The first 7 minutes are free. After that it is 0,01 EUR per minute, for no more than 10 minutes. For a booked ride the clock starts at the booked time rather than at the driver's arrival: if they arrive early, you are not charged for it.

The driver calls you first, then the backup contact, and notifies VEDU support at the same time. Only if nobody has been reached by the end of the waiting window is the ride closed as a no-show. For an immediate ride you pay the waiting charge that accrued. For a booked ride you pay 70% of the calculated fare, because the driver had reserved that time.

Yes, up until the ride starts. Immediate ride: free while no driver has been assigned; once a driver has been on the way for more than 5 minutes the fee is 5,00 EUR; once they have arrived it is 50% of the calculated fare. Booked ride: free if there is more than 60 minutes to go or no driver has been assigned; after that 70% of the calculated fare.

You pay nothing. If the reason is genuine - a breakdown, illness - VEDU assigns another driver as a priority.

Every driver is on the ATD taxi driver register, works under a licensed carrier, and has submitted a criminal record certificate (with no restriction on commercial carriage), a driving licence, vehicle documents and CSDD penalty point and medical certificate confirmation. On top of that, each one goes through a psychological assessment designed and overseen by a certified psychologist, and VEDU's safety and child-carriage training.

Yes. During the ride you see the car on a live map and get notifications: driver arrived, ride started, ride completed.

Yes. Every ride runs cabin and road cameras with video and audio, plus GPS. Neither the parent nor the driver can switch the recording off: it is the VEDU safety standard, the same on every ride. If something happens, we need to know what actually happened.

Yes - during the ride, and only the parent of that ride can open the live view in the app. The recording continues whether or not you are watching.

Recordings are stored on VEDU infrastructure in the European Union (Finland). A ride rated 5 stars has its recording deleted after 3 days; unrated rides after 7 days; rides rated 1 to 4 stars are kept for the incident review and deleted manually afterwards.

You choose one of two modes, in the child's profile or for a particular address. Handover to an adult: the driver hands the child to you or to a person you have named. Child leaves alone: at a school gate, for example - a mode you choose deliberately, confirming the child may leave unaccompanied at that address. The handover is recorded by GPS and a camera frame.

Only with your confirmation. When the driver reaches the destination you get a notification; make sure the child is there (a call, a message, the live view) and press "Delivered safely" in the app. The driver cannot finish the ride without you.

The driver never drives off and never leaves a child alone. They contact you, then the backup contact, with VEDU support involved at the same time. If it is not resolved within 10 minutes, a waiting charge of 0,01 EUR per minute begins.

Yes. Tap "share the ride" in the app and the person you trust gets a link with live tracking and the driver's details. They do not need the app. VEDU does not store their details; who receives the link is the parent's responsibility.

Write to hello@getvedu.app or use the support chat. In a dispute you may also use the out-of-court procedure of the Consumer Rights Protection Centre (PTAC).

Only what the service needs: identity details, the route, GPS during the ride, the video and audio recordings of the ride, the child's health information you choose to add (allergies, special needs), and tokenised payment data. The controller is SIA VEDU, and processing is GDPR-compliant. Ride records are kept for at least 5 years in an EU or NATO country, as the law requires.

At least 3 years of driving experience and a valid category B licence. A registered company or self-employed status. ATD permits: entry on the taxi driver register, ATD registration for commercial passenger carriage, and a licence card for the vehicle. A criminal record certificate with no restriction on commercial carriage (ic.iem.gov.lv). Clear, respectful communication with children and parents in Latvian, Russian or English. Willingness to take the psychological assessment and VEDU training.

A passenger car with at least four doors, a valid roadworthiness test and insurance covering commercial carriage. Clean, tidy and in good mechanical order. At least one certified child seat appropriate to the child's age - the driver provides it, and it is compulsory.

The VEDU driver app runs on both iPhone and Android. The camera app is Android-only for now, so you need an Android phone for the rides.

No, VEDU covers those.

Three steps. 1) Sign up in the app: personal, vehicle and company details, photos, experience, ATD permits, and a short remote assessment reviewed by a psychologist. 2) Documents: upload your ID or passport, driving licence, criminal record certificate, ATD permits, vehicle registration, and CSDD penalty point and medical certificate confirmation. 3) Activation: the compulsory video training and the driver handbook, then your profile goes live.

No. You obtain the certificate yourself at ic.iem.gov.lv and upload it in the app. VEDU verifies what you submit against the public registers (ATD, CSDD).

70% of every completed ride. VEDU's commission is 30%. During the pilot, waiting charges and cancellation or no-show compensation go to the driver in full.

Weekly, every Monday, by bank transfer.

Yes. You choose when you work.

Offers arrive in the app based on where you are and whether you are available. Accept or decline in the app.

Yes, for a genuine reason, stating it in the app: a problem with the car, the passenger did not turn up, a wrong address, luggage that will not fit, safety concerns, unacceptable passenger behaviour, a risk of breaking the law, or another reason with an explanation. Declining without a reason affects your reliability rating, and repeated refusals can lead to deactivation.

Yes, at least the last 3 months.

Meet the child in person at the given place and walk them in person to the given place or person. A child must never be left unattended or "at the gate" unless the parent has chosen the "child leaves alone" mode. A calm, respectful tone, punctuality, and immediate reporting of any incident.

So that both the cabin with the child and the road are in view. Cabin and road cameras with video and audio run on every ride; that is the VEDU safety standard.

You arrive, GPS records it, the parent is notified. 7 minutes free, then up to 10 minutes at 0,01 EUR per minute - all of it yours. For a booked ride the clock starts at the booked time, not at your arrival.

The app walks you through it: call the parent, then the backup contact, with VEDU support in parallel. A no-show cannot be registered until those steps are done. For an immediate ride you receive the waiting charge that accrued; for a booked ride, 70% of the calculated fare.

The "Finish" button stays inactive until the parent has confirmed the child was handed over safely. In handover mode the person meeting the child reads out a code, you enter it in the app and the server checks it. If there is no code, call the parent. If the child has been collected but there is no confirmation, mark "child collected, no code given" and carry on working; the parent confirms later.

Never drive off and never leave the child alone. Contact the parent, the backup contact and VEDU support. After 10 minutes a waiting charge of 0,01 EUR per minute starts automatically.

A genuine reason - a breakdown, illness - carries no penalty and VEDU reassigns the ride. Without one it affects your reliability rating, and repeated cases can lead to deactivation.

Immediately: the support chat in the app or +371 29966535. In writing afterwards to hello@getvedu.app.

The carrier is responsible for performing the carriage, the car's condition, passenger safety and civil liability. VEDU provides the digital intermediation, payments and support.